CANCELLATION  / REFUND POLICIES

Introduction:

(“we,” “us,” or “our”) provides teleconsultation services through our website [Website Name]. By accessing and using our website, you agree to be bound by these Terms and Conditions (“Terms”).

Eligibility:

Our teleconsultation services are available only to individuals who are 18 years of age or older and have the capacity to enter into a binding agreement with us. If you do not meet these eligibility requirements, you must not use our website or teleconsultation services.

Service Description:

Our teleconsultation services allow you to consult with licensed healthcare professionals through a secure video or audio platform. The healthcare professionals will provide medical advice and treatment based on the information you provide during the consultation.

User Conduct:

You agree to use our teleconsultation services only for lawful purposes and in accordance with these Terms. You must not use our services for any illegal or unethical purpose, or to harass, abuse, or harm any person.

Medical Advice Disclaimer:

The teleconsultation services provided by our healthcare professionals are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. You should always seek the advice of a licensed healthcare professional for any medical conditions or concerns.

Limitation of Liability:

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our teleconsultation services. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

Intellectual Property:

The content on our website, including but not limited to text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use or reproduce any of the content on our website without our express written permission.

Modification of Terms:

We reserve the right to modify these Terms at any time and without prior notice. Your continued use of our website and teleconsultation services after any changes to these Terms signifies your acceptance of the updated Terms.

Governing Law:

These Terms and your use of our teleconsultation services are governed by the laws of India.

Contact Us:

If you have any questions or concerns about these Terms, please contact us at ashicmohamed@gmail.com.

write cancellation and refund policy for teleconsultation

Cancellation and Refund Policy for Teleconsultation

At Ilahi Healthcare, we understand that unexpected events may occur, and you may need to cancel or reschedule your teleconsultation appointment. Our Cancellation and Refund Policy is designed to ensure a fair and transparent process for all users.

Cancellation Policy:

1. Appointments can be cancelled up to 24 hours before the scheduled time without any fee.

2. If you cancel an appointment less than 24 hours before the scheduled time, a cancellation fee of  50% will be charged.

3. If you do not attend the appointment and do not cancel, the full fee for the teleconsultation will be charged.

Refund Policy:

1. If you are not satisfied with the teleconsultation services provided, please contact us within 12 Hours of the appointment to request a refund.

2. Refunds will be processed within 5 business days of receipt of the refund request.

3. Refunds will only be provided for teleconsultations that were not completed or were unsatisfactorily completed. Refunds will not be provided for teleconsultations that were completed satisfactorily.

4. The refund amount will be the amount paid for the teleconsultation, less any applicable cancellation fees.

5. Refunds will be provided using the same payment method used for the original transaction.

6. If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at [Company Contact Information].

Disclaimer:

The Cancellation and Refund Policy is subject to change at any time and without prior notice. By using our teleconsultation services, you agree to be bound by the current Cancellation and Refund Policy.