Privacy Policy

Last updated: April 16, 2026

Ilahi Healthcare ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ilahihealthcare.com or use our healthcare services.

1. Information We Collect

Personal Information

When you use our services or interact with our website, we may collect the following information:

• Full name
• Phone number and WhatsApp number
• Email address
• Residential address
• Date of birth and age
• Gender

Medical Information

To provide home healthcare services, we may collect:

• Medical history and current health conditions
• Prescription and medication details
• Diagnostic test results and lab reports
• Treatment plans and physician notes
• Insurance information (if applicable)

WhatsApp Communication Data

When you interact with us via WhatsApp, we may collect:

• Your WhatsApp phone number and profile name
• Messages, images, and documents you send us (e.g., prescriptions, reports)
• Message delivery and read status
• Opt-in and opt-out preferences for WhatsApp notifications

Technical Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device type and operating system
• Pages visited and time spent on the site
• Referring website or source

2. How We Use Your Information

We use your information for the following purposes:

• To schedule and provide home visit doctor consultations, nursing care, physiotherapy, lab tests, and other healthcare services
• To communicate with you about appointments, treatments, and follow-ups via WhatsApp, phone, or email
• To send appointment reminders, health tips, service updates, and promotional messages through WhatsApp Business API
• To maintain accurate medical records
• To process payments and billing
• To respond to your enquiries and contact form submissions
• To improve our website, services, and patient experience
• To comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With doctors, nurses, physiotherapists, and lab technicians involved in your care
• WhatsApp / Meta: We use the WhatsApp Business API (operated by Meta Platforms, Inc.) to send and receive messages. Your phone number and message content are processed through Meta’s infrastructure in accordance with WhatsApp’s Privacy Policy. We do not share your medical records with Meta.
• Service Partners: With trusted partners who assist us in delivering medical equipment or diagnostic services, bound by confidentiality agreements
• Legal Requirements: When required by law, regulation, or court order
• Emergency Situations: When necessary to protect the health or safety of a patient or the public

4. Data Security

We implement appropriate technical and organisational measures to protect your personal and medical data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage with access controls
• Encrypted data transmission on our website
• Restricted access to patient records on a need-to-know basis
• Regular review of our data protection practices

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings; however, some features of the website may not function properly without them.

6. WhatsApp Business API Communications

We use the WhatsApp Business API to communicate with you. By providing your WhatsApp number and opting in, you consent to receiving messages from Ilahi Healthcare, including:

• Appointment confirmations and reminders
• Prescription and lab report updates
• Follow-up care instructions
• Health tips and service announcements

Opt-out: You can stop receiving WhatsApp messages at any time by replying "STOP" to any message from us, or by contacting us directly. Opting out of WhatsApp messages will not affect your ability to use our healthcare services.

Messages sent via WhatsApp are encrypted end-to-end by WhatsApp. However, message content may be stored on our systems for record-keeping and service improvement purposes. We do not share sensitive medical information through WhatsApp without your explicit consent.

7. Third-Party Links

Our website may contain links to external websites or services (e.g., our blog, social media pages, WhatsApp). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal data, subject to legal and medical record-keeping requirements
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority if you believe your rights have been violated

9. Data Deletion Request

You have the right to request the deletion of your personal data from our systems. To submit a data deletion request, you can use any of the following methods:

• Online: Visit our Data Deletion Request page and submit the form with your details.
• Email: Send a request to ilahihealthcare@gmail.com with the subject line "Data Deletion Request" along with your full name and registered phone number.
• WhatsApp: Send a message with "DELETE MY DATA" to +91 816 904 4026.

Upon receiving your request, we will:

• Verify your identity to prevent unauthorised deletion
• Process your request within 30 days
• Delete all personal data that is not required to be retained by law or for legitimate medical record-keeping purposes
• Confirm the deletion via your preferred communication channel

Please note: Certain data may be retained as required under applicable Indian medical regulations, legal obligations, or to resolve disputes. In such cases, the retained data will be securely stored and will not be used for any other purpose.

10. Data Retention

We retain your personal and medical information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and medical record-keeping regulations in India.

11. Children’s Privacy

Our services may be provided to minors with the consent of a parent or legal guardian. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a minor without proper consent, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: